Have you had any problems with your order?
Contact us by email and we will respond within a maximum period of 24 business hours.
Email: incidencias@tiendacarpfishing.es
You must clearly indicate:
- Number order
- Affected product
- Details of what happens to the product
- Images and video if necessary
Tienda Carpfishing offers 30 calendar days from receipt of the product to request the return of an item purchased in our store.
To proceed with the return of a product the user must initially contact Tienda Carpfishing via email to incidences@tiendacarpfishing.es.
In online purchases, the general legal withdrawal period is 14 calendar days. Tienda Carpfishing commercially extends that period to 30 calendar days from receipt of the product; The refund amount will be paid in the same payment method used, in accordance with the conditions of this policy.
Do you have a defective product?
If the product arrives defective, we will take care of collecting the order and we will take care of all costs incurred. As soon as we have the product in our facilities, we will send you a voucher for the value of the product so that you can use it in Tienda Carpfishing without expiration.
Do you have a product in good condition that you want to exchange?
If you need to change a size, replace a product or return an item that you ultimately do not want, we will take care of the collection at your home once it is requests.
Cost of collection according to product:
– Small-sized products (Clothing, accessories and small complements): €9.90
– Bulky products (chairs, Cradles and similar items): €19.90
– Large-sized products (Rods, Bivvies, bed chair, Landing Nets, etc.): 30 €
– Boats: €60
The cost of collection will be deducted from the amount to be refunded or will be paid in advance depending on the type of return. Products must be returned unused, in perfect condition and with their original packaging. Once the merchandise is received and inspected, we will manage the refund as quickly as possible.
At Tienda Carpfishing we want to provide great customer service, so we are at your disposal for whatever you need.
Another return option
This service is optional. If the customer prefers, they can ship the product on their own using the shipping company of their choice. In this case, you must send the shipment to the address indicated at the end of this page.
It is essential that, both in returns managed by us and in shipments made by the customer themselves, the order number is clearly included in the package to be able to correctly identify it and process the return or exchange without incident.